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Cannot Connect to My Account If you can’t add your email account to Spark, please find your email provider on the list and check the main requirements for a successful login. Some sections contain links to troubleshooting articles for the selected email accounts. Check these guides to find detailed instructions. ICloud You need to generate an app-specific password on the and paste it into the password field in Spark. Make sure you submit this single-use password, not the standard password from your account. Before generating an app-specific password, make sure you have two-factor authentication enabled.
Can 1 and may 1 are frequently but not always interchangeable in senses indicating possibility: A power failure can (or may) occur at any time. Despite the insistence by some, that can means only 'to be able' and may means 'to be permitted,' both are regularly used in seeking or granting permission: Can (or May) I borrow your tape recorder? Apr 19, 2018 - 'You can't connect with something you are not passionate about' Gemma Arterton. Good old Outlook has proved a real boon to PC users: it is a.
Gmail Make sure you submit the needed login details:. If you have generated an app-specific password, please note it is used only with apps that, unlike Spark, don't support two-step verification. Please enter the standard password from your email account instead. If you have two-step verification enabled, you need to enter an additional verification code after submitting your password. Describes how to do it.
Outlook Spark supports two-step verification for Outlook accounts to provide an extra layer of security. If you’ve turned it on, you need to enter an additional security code when signing in.
Outlook can send you a verification code via a text message, a call, an authenticator app, or your alternate email address. Make sure you enter the exact code you receive.
You can manage the two-step verification method in the of your Microsoft account. Yahoo If your account fails to connect, try to log into it using a browser. Go to the and enter your email and password to sign in. If you can sign into your account in a browser, try to do it again in Spark. Exchange/Office 365 Exchange and Office 365 accounts have a number of specific requirements. We recommend you to check the separate troubleshooting article for a detailed guide on how to add your account. Kerio Connect Please check your network connection: On your Mac, open System Preferences Network.
Here, you can see the connection status. If your account still fails to connect, you can try using a different network. Other providers If your email provider is not listed here, you can add your account manually ( Spark Preferences Add Account Set Up Account Manually). Make sure your email server meets the following requirements:. It supports IMAP protocol — Spark works with IMAP accounts and doesn’t support the POP3 protocol.
It supports a secure connection — Spark allows only SSL or STARTTLS protection. It successfully performs SMTP authorization — Spark doesn’t set up an account when either the incoming or outgoing connection fails the authentication test. You can check these settings on the web page of your email service or by contacting your network administrator. For detailed instructions on how to submit the right settings while logging into Spark, check the troubleshooting article below.
Contacting our support team In case you’re still experiencing problems with adding your account, we are happy to help you personally. Launch Spark, click Help at the top left of your screen and press Send Feedback. A new email window will appear. In the Subject: line, write “Cannot connect to your email provider”. For example, “Cannot connect to Outlook.” We need this email subject to provide you with a quick, personal reply. Spark automatically attaches a.zip file with the application logs to this email.
We need the logs for our investigation. This file may contain some sensitive personal data, and we assure you we’ll treat it as confidential information.
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In your message, please specify your problem and write the email address you’re trying to log in. Send the email, and our support team will get in touch to solve your problem.